1. Legal Framework
Casino NB operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the primary federal privacy legislation governing private-sector organizations engaged in commercial activities in Canada. Where applicable, Casino NB also complies with relevant provincial privacy statutes and the requirements of Canadian gaming regulators.
PIPEDA establishes ten foundational principles for handling personal information: accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance. This Privacy Policy reflects each of these principles.
This Privacy Policy describes how Casino NB collects, uses, discloses, retains, and protects personal information provided by users of its services. It applies to all individuals who interact with Casino NB, including through the website, account registration process, or any other channel through which personal information is submitted.
By accessing or using the services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this document, you should not use the services or submit personal information.
2. Information Collected
Casino NB collects personal information that is necessary to provide services, verify identity, meet regulatory obligations, and maintain the security and integrity of operations. Categories of information that may be collected include:
- Full legal name, date of birth, and government-issued identification details for identity verification purposes.
- Contact information, including mailing address, email address, and telephone number.
- Financial information required to process transactions and comply with anti-money laundering and know-your-customer obligations.
- Account activity and transaction records generated through use of the services.
- Technical data, including IP address, device identifiers, browser type, and session information, collected automatically when the platform is accessed.
Personal information is not collected beyond what is reasonably necessary for the purposes identified in this Privacy Policy.
3. Purposes of Collection
Personal information is collected and used for the following purposes:
- Establishing and maintaining user accounts and verifying identity in accordance with applicable gaming and financial regulations.
- Processing transactions and maintaining accurate financial records as required by law.
- Detecting, investigating, and preventing fraud, money laundering, and other prohibited activities.
- Complying with legal obligations imposed by gaming regulators, law enforcement authorities, and courts of competent jurisdiction.
- Communicating with users regarding their accounts, including service notices and responses to inquiries.
- Improving the security and functionality of the services through analysis of technical and usage data.
The purpose for collecting personal information is identified at or before the time of collection. If personal information is intended to be used for a new purpose not covered by this Privacy Policy, additional consent will be sought before such use, where required by law.
4. Consent
Consent is obtained before collecting, using, or disclosing personal information, except where applicable law permits or requires collection, use, or disclosure without consent. Depending on the sensitivity of the information and the circumstances of collection, consent may be express or implied.
Consent may be withdrawn at any time, subject to legal and contractual restrictions. Withdrawal of consent may affect the ability of Casino NB to provide services. To withdraw consent, contact the Privacy Officer using the details provided in Section 9 of this Privacy Policy.
5. Disclosure of Personal Information
Casino NB does not sell personal information to third parties. Personal information may be disclosed in the following circumstances:
- To service providers and processors that perform functions on behalf of Casino NB, under contractual obligations requiring them to protect personal information and use it only for specified purposes.
- To gaming regulators, law enforcement agencies, or courts where disclosure is required or authorized by law.
- To successor entities in the event of a merger, acquisition, or reorganization, subject to equivalent privacy protections.
Any third party receiving personal information from Casino NB is required to handle it in a manner consistent with applicable Canadian privacy law.
6. Retention of Personal Information
Personal information is retained only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Account records and transaction data may be retained for extended periods to satisfy regulatory, financial reporting, and dispute resolution obligations.
When personal information is no longer required, it is destroyed or anonymized in a secure manner.
7. Security Safeguards
Casino NB implements technical, physical, and organizational safeguards appropriate to the sensitivity of the personal information held. These measures are intended to protect against unauthorized access, disclosure, loss, or misuse.
Security measures include access controls limiting data access to authorized personnel, encryption of sensitive data in transit and at rest, secure storage and backup procedures, and ongoing monitoring of systems for security vulnerabilities.
No method of transmission or storage is entirely without risk. If there is reason to believe that personal information has been compromised, the Privacy Officer should be contacted immediately using the details in Section 9.
8. Your Rights
Under PIPEDA, individuals have the right to:
- Request access to the personal information held about them. Access requests will be addressed within approximately 30 days of receipt.
- Request correction of personal information that is inaccurate, incomplete, or outdated.
- File a complaint if personal information has not been handled in accordance with applicable law.
If the response to a complaint or access request is not satisfactory, individuals may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy commissioner. In New Brunswick, privacy concerns may also be directed to the Office of the Access to Information and Privacy Commissioner of New Brunswick.
9. Privacy Officer
Casino NB has designated a Privacy Officer responsible for overseeing compliance with this Privacy Policy and applicable privacy legislation. All privacy-related inquiries, access requests, correction requests, and complaints should be directed to the Privacy Officer.
Requests should be submitted in writing by email or postal mail to the address published on the official Casino NB website. Requests must include sufficient detail to allow identification of the relevant account and to permit an accurate response.
10. Cookies and Technical Data
When the website is accessed, non-personal technical data may be collected automatically through cookies and similar technologies. This data is used for purposes such as session management, security monitoring, and analysis of how the services are accessed and used.
Browser settings may be configured to refuse cookies or to alert the user when cookies are being sent. Disabling cookies may affect the functionality of certain parts of the website.
11. Responsible Gambling and Privacy
Information related to responsible gambling tools, including self-exclusion records, deposit limits, and session controls, constitutes personal information and is subject to the protections described in this Privacy Policy. Such information is used solely for administering the relevant tools and meeting regulatory obligations. It is not used for marketing and is not shared with third parties except as required by law.
12. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practices, applicable law, or regulatory requirements. The current version of this Privacy Policy is available on the Casino NB website. Users are encouraged to review this document periodically. Continued use of the services following any update constitutes acceptance of the revised Privacy Policy.
13. Applicable Law
This Privacy Policy is governed by and interpreted in accordance with the laws of Canada, including PIPEDA and applicable provincial legislation. Any disputes arising from this Privacy Policy are subject to the jurisdiction of the applicable Canadian courts or regulatory bodies.